Opportunity Description
Elevate customer satisfaction with Wesco International as the Associate Manager of Customer Service in North America. Oversee order management and workflows to ensure top service quality.
In this role, you will manage sales operational activities for a local branch, guiding a team of up to 10 direct reports. Your focus will be on optimizing order management, quoting, and fulfillment processes. Analyze service metrics to implement improvements and enhance customer experience.
Key Responsibilities:
• Meet and exceed departmental service goals consistently
• Ensure compliance with policies and procedures
• Develop measures for customer service performance
• Guide order management and expedite shipments
• Train and nurture teams to achieve common goals
Requirements:
• High School diploma required; Bachelor's preferred
• 4 years customer service experience
• 2 years supervisory or management experience
• Knowledge of purchasing and inventory management
In this role, you will manage sales operational activities for a local branch, guiding a team of up to 10 direct reports. Your focus will be on optimizing order management, quoting, and fulfillment processes. Analyze service metrics to implement improvements and enhance customer experience.
Key Responsibilities:
• Meet and exceed departmental service goals consistently
• Ensure compliance with policies and procedures
• Develop measures for customer service performance
• Guide order management and expedite shipments
• Train and nurture teams to achieve common goals
Requirements:
• High School diploma required; Bachelor's preferred
• 4 years customer service experience
• 2 years supervisory or management experience
• Knowledge of purchasing and inventory management
Interested in this opportunity? Apply now through Expertini.
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