Customer Service Analyst (Tijuana)

Descripción y detalle de las actividades

MAJOR DUTIES AND RESPONSIBILITIES

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders.
• Coordinates efforts with Shipping department for on-time orders palletization.
• Follows up with Operations, carriers & Customers for on time wholesale shipping.
• Keeps track of wholesale shipments and BOLs for chargeback minimization.
• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.
• Performs all other duties as assigned. - SAP.

Experiencia y requisitos

• Bachelor's degree diploma
• 1+ year(s) of experienc...