Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project | Hybrid – Madrid

Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector.

If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid.

Your Responsibilities

• Provide technical customer support via phone and email.

• Handle Level 1–2 technical incidents and service-related queries.

• Register and follow up customer cases using CRM and ticketing systems.

• Deliver high-quality customer experience in Portuguese, English, and Spanish.

• Escalate complex cases following internal procedures and quality standards.

• Support customers in a professional and solution-oriented way as a teleoperador/a specialist.

What We Offer

• Permanent contract from day one.