Customer service agent - online gaming

Reporting to the Customer Service Team Lead and Operations Manager, the Customer Service Agent will provide professional support to customers across multiple channels while assisting with account verification (FICA), deposits, withdrawals, and general account queries.

Key Responsibilities Provide telephonic, email, live chat and Whats App support to customers Act as a liaison between customers and internal departments Assist customers with account queries, complaints, billing, cancellations and general enquiries Assist customers with placing bets, refunds and cancellations Guide customers through the website and mobile platform Register new customers and activate accounts Verify customer information and perform FICA verification and compliance checks Accurately capture and update customer and payment information Manage customer deposits and withdrawal requests Assist customers with withdrawal procedures, requirements and timelines Investigate and resolve withdrawal queries, su...