Customer Service Advisor

Work Schedule

Mon‑Sat (5 days working on rota)

Delivery Key Responsibilities

• Receiving and inputting postal appeals onto the CMS
• Professionalism in gathering the data
• Sufficient and accurate data recording
• Recording in a timely manner
• Ensure all appeal correspondence is available within a suitable time
• Ensuring evidence from both parties is attached to the right case
• Liaise with appellants to ensure all correct information is received
• Respond and action queries received from appellants
• Respond and action queries and requests from London Councils staff
• Correctly identifying what type of data/correspondence it is (e.g., Notice of Appeal, evidence from EA, evidence from appellant, case‑related correspondence, non‑appeal/non‑case related correspondence)
• Filing data/correspondence appropriately and cross‑referencing to other documentation as appropriate...