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Customer Service Advisor

Shared Services Connected Ltd

Newport, Rhode Island, United States Full-time June 19, 2026

Opportunity Description

Looking for a role where you can make a real difference tocustomers every day?

Join us as a Customer Service Advisor and become the first
point of contact for customers calling our SSCL Customer Service Hub. You’ll be helping
people navigate processes and providing guidance – no processing, just
supporting callers with the right information.

This is a full-time hybrid role, so you’ll work from home Monday to
Wednesday and be in our Newport office Thursday and Friday.

What you’ll be doing:

  • Answering inbound calls and email queries within agreed service levels.
  • Gathering and logging accurate information on client systems.
  • Monitoring and progressing calls and emails to meet contracted service levels.
  • Escalating issues to Subject Matter Experts or team leads when needed.
  • Providing clear guidance and support to callers throughout their process.

  • What you’ll bring:

  • Strong customer-...
  • Full-time Information and Record Clerks

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