Opportunity Description
Customer Service Advisor (Contract)
Duration: 12 Months (Possibility for extension)
Location: Manchester/Hybrid (4 days per week on site)
Rate: A highly competitive salary is available for suitable candidates
Role Profile
We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service.
Key Responsibilities
- Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations.
- Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets.
- Execute telephone trades accurately and efficien...
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