Customer Service Advisor for Indigenous Appeals

Engage with the community as a Customer Service Representative at the Workplace Safety and Insurance Appeals Tribunal, specializing in support for Indigenous parties. Deliver insights and assistance across multiple communication platforms.
As a key contact at WSIAT, you will provide first-level responses and information service concerning the appeals process for Indigenous clients. This role demands excellent organizational skills and a passion for fostering a culturally safe environment. You’ll handle calls, emails, and in-person inquiries efficiently, ensuring respectful and knowledgeable support.
Key Responsibilities:
• Facilitate culturally sensitive navigation for Indigenous appeal processes
• Document inquiries and ensure accurate information flow
• Manage communications and redirect calls as needed
• Assist self-represented parties in understanding procedures
• Ensure meeting room logistics are effectively organized
Requirements:
• Insight into Indigen...