Customer Satisfaction & Quality Engineer

Mission:
* Define and follow-up the improvement action plan and priorities with the Business stakeholders.
* Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.
* Monitor the implementation and effectiveness of quality improvement plans at suppliers.
* Identify potential issues before they occur and implement preventive solutions.
* Lead a quick and effective quality issue resolution through containment, correction and prevention steps and check effectiveness of actions.
* Conduct process audits at suppliers and launch improvement action plans to help them develop their quality performance. Analyze results to drive systemic improvement plans
* Drive PPAP for product and process changes related to the offers in scope.
Key Responsibilities:
* Ensures that complaints are resolved effectively ...