Customer Relations Officer (Sakina)

Responsibilities

• Customer Service and Support: Interact with customers face to face, over telephone, email, chat, mobile app, etc. to answer questions and provide general information on appointments, referrals, facilities, available services, care providers, events and campaigns; and other information as requested.
• Patient Centered Approach: Demonstrate a patient centered approach in all interactions, ensuring adherence to SEHA values and service excellence standards, established workflows, call scenarios and scripts.
• Professional Conduct: Maintain courtesy, professionalism, confidentiality and privacy when interacting with patients, customers, and staff members.
• Proactive Service: Proactively attend to patient needs, requests and concerns.
• Information Updates: Stay updated on services available, physician specialties, facility workflows, required documents, campaigns and events; share infor...