Customer Relations Officer

About the job

·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.

· Ensure that customers’ issues are handled efficiently and with empathy.

· Actively working towards fulfilling the four tasks of the store.



Your assignment

· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for

repeat business.

· I record information accurately in the relevant systems so that we can use the resulting analysis to make

improvements to our customers’ future shopping experiences.

· I know the Customer Relations action plan and support the goals and targets given to me by my manager

to ensure the effective execution of our action plan.

· I...