Customer Relations Coordinator in Yellowknife

Become a vital member of Northview's Residential team in Yellowknife, NT, as a Customer Relations & Reporting Coordinator. Provide exceptional service while managing inquiries and operational data.
In this customer-focused role, you will handle resident inquiries, ensure complaint resolution, and maintain accurate records. Your responsibilities also include data analysis and report generation to identify trends and enhance service delivery. This role is essential in supporting consistent, data-informed operations that prioritize resident satisfaction.
Key Responsibilities:
• Address resident inquiries through phone, email, and in-person
• Document interactions and resolve concerns professionally
• Process service requests efficiently and track their status
• Update and maintain resident records accurately
• Generate reports using Excel and Power BI for insights
Requirements:
• High school diploma; further education is an asset
• Proven customer service exp...