Opportunity Description
Become a vital part of AbbVie as a Customer Relations Analyst on a 6-month contract. This full-time role focuses on managing customer complaints and ensuring adherence to quality standards.
As Customer Relations Analyst, you'll handle product complaints, liaise with teams like Quality Assurance and Medical Information, and assist in special customer requests. The position demands strong communication and critical decision-making skills, backed by 2-3 years of relevant experience, preferably in the pharmaceutical industry. Your role will be essential in enhancing the customer experience across different therapeutic areas.
Key Responsibilities:
• Handle inquiries and complaints professionally via email, phone, and fax
• Ensure proper reporting of adverse events and quality issues
• Collaborate with various departments for customer requests
• Monitor key complaints and escalate as necessary
• Maintain accurate records for KPI reports...
As Customer Relations Analyst, you'll handle product complaints, liaise with teams like Quality Assurance and Medical Information, and assist in special customer requests. The position demands strong communication and critical decision-making skills, backed by 2-3 years of relevant experience, preferably in the pharmaceutical industry. Your role will be essential in enhancing the customer experience across different therapeutic areas.
Key Responsibilities:
• Handle inquiries and complaints professionally via email, phone, and fax
• Ensure proper reporting of adverse events and quality issues
• Collaborate with various departments for customer requests
• Monitor key complaints and escalate as necessary
• Maintain accurate records for KPI reports...
Interested in this opportunity? Apply now through Expertini.
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