Customer Quality Engineer (Saltillo)

Resumen

Job Summary: The Customer Quality Engineer (CQE) acts as the liaison between the company and its customers to ensure that products meet customer expectations and quality standards. This role is responsible for addressing customer complaints, ensuring timely resolution of quality issues, analyzing root causes, and driving continuous improvement to enhance customer satisfaction.

Tareas y responsabilidades

• Serve as the primary point of contact for customer quality concerns and complaints.
• Investigate customer issues using structured problem‑solving tools (e.g., 8D, 5 Why, Fishbone Diagram).
• Coordinate cross‑functional teams to resolve quality issues and implement corrective and preventive actions (CAPA).
• Lead root cause analysis and maintain documentation for all quality incidents.
• Prepare and submit quality reports, PPAPs, and other customer‑required documentation.
• Monitor and analyze quality metrics...