Customer Ops Managing Director - C$206,000 - C$255,000 A Year

The Managing Director of Customer Operations provides strategic leadership for a region's logistics, warehouse, and fulfillment operations. This includes oversight of Senior Managers and support functions to ensure efficient operations, covering a diverse suite of supply chain services. The role focuses on operational execution, customer relationships, service delivery, and cost management. It also identifies trends and opportunities to drive profitability and resolve issues within the region
Key Responsibilities
Lead and support the logistics management team, ensuring focus on goals, financial performance, operational expectations and customers' contractual KPI's. Provide coaching and guidance to address potential issues and risks.
Responsible for managing the P&L in accordance with FedEx Supply Chain Policies & Procedures.
Proactively manage contract compliance to guard against revenue leakage and capitalize on business opportunities.
Support new business sal...