Customer Operations Specialist - Dexian (Mississauga)

Customer Service Support

Duration: 3 months
Work Location: Hamilton, ON

Responsibilities

• Working in office at a customer’s location
  • Monitor service requests, work orders and escalations to ensure a timely resolution
  • Communicates service updates and provides status reports to customers and leadership teams.
  • Manage urgent service situations and prioritize critical customer needs effectively.
  • Ability to maintain accurate asset records, documentation, lifecycle information within the asset management system.
  • Assists with project coordination tasks associated with diagnostic imaging and biomed system replacement, including meeting preparation and scheduling.
  • Assists with negotiating the project scope for system replacements to include updating the technical specifications and room construction requirements
• Supports the MES Site Manager in obtaining metrics and analyzing data outpu...