Customer Onboarding Coordinator

Customer Onboarding Coordinator About the Role We are looking for a bilingual Customer Onboarding Coordinator to manage the customer onboarding experience and serve as the primary point of contact during the first 90 days after account activation . This role is ideal for someone who enjoys building relationships, providing exceptional customer support, and ensuring a seamless onboarding process from start to finish. Location: Remote Schedule: Monday–Friday | 8:30 AM – 5:30 PM PT Key Responsibilities Guide customers through the onboarding process and ensure all required documentation is collected accurately. Act as the main point of contact during the first 90 days , providing ongoing support and ensuring a positive customer experience. Coordinate installations, equipment delivery, and fulfillment of purchased services with internal teams. Manage documentation and support financial paperwork throughout the onboarding process. Conduct follow-ups to ensure customer satisfaction a...