Customer Lifecycle Manager at Sleep Country

Elevate customer engagement strategies as the Manager of Customer Lifecycle at Sleep Country Canada. This full-time role centers on optimizing customer journeys from onboarding to renewal with a focus on retention and satisfaction.

At Sleep Country Canada/Dormez-vous?, you will oversee the design and execution of effective lifecycle marketing initiatives. Collaborate with marketing and customer experience teams to personalize communications and enhance overall customer satisfaction. Your leadership will improve activation and retention processes while leveraging data analytics for continuous program enhancements.

Key Responsibilities:
• Design promotional and lifecycle email campaigns
• Collaborate with cross-functional teams for consistency
• Analyze customer data for tailored engagement strategies
• Manage customer engagement platforms and tools
• Use analytics dashboards to track performance

Requirements:
• B...