Customer Lifecycle Manager at Sleep Country

Elevate customer engagement as the Customer Lifecycle Manager at Sleep Country Canada. Drive retention and satisfaction through innovative strategies in a full-time role.
In this pivotal full-time position, you will design and optimize customer engagement strategies throughout their journey. Your expertise in lifecycle marketing, CRM, and data analysis will help enhance onboarding and retention processes. With a strong emphasis on collaboration, you will work with Marketing, Merchandising, and Customer Experience teams to deliver personalized communications.
Key Responsibilities:
• Design and implement email and engagement campaigns
• Optimize onboarding and retention processes
• Analyze customer data for tailored strategies
• Maintain customer engagement platforms and tools
• Collaborate for consistent customer communications
Requirements:
• 4-6 years in customer success or lifecycle marketing
• Experience with ESPs like Klaviyo or ActiveCampaign
• Kno...