Customer Journey Manager

Job Overview

Current work authorization for Canada is required for all openings. You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

The Customer Journey Manager is responsible for designing and orchestrating end-to-end customer journeys that connect Fidelity Canada’s marketing strategy with measurable client outcomes.

Reporting to the Director, Customer Journey Strategy, this role focuses on journey design, orchestration logic, customer experience validation, and cross-functional coordination across channels using Adobe Journey Optimizer (AJO) and supporting Martech platforms.

Job Responsibilities

• Design end-to-end customer journeys ac...