Customer Journey Architect – Investment Platform

HCLTech is looking for a Customer Journey Expert in Arbo, Galicia, to assist in migrating their broker platform to a new back office system. This position involves working closely with an agile team to enhance customer service offerings and ensure high-quality standards.

Key responsibilities include analyzing data to improve decision-making, translating business needs into requirements, and fostering collaboration between IT and business for optimal customer journeys. The candidate will also support cybersecurity practices and ensure compliance with regulations.