Customer Interactions Specialist (Xico)

Customer Interactions Specialist

Tasks and Responsibilities

• Interact with customers (directly and via sales team members) and orchestrate the service relationship, acting as primary communication contact for assigned customer accounts.
• Analyze account history, understand the region's supply needs, and help make decisions to optimize orders and product deliveries.
• Provide information on orders, supply availability, timing, deliveries, updates on products, marketing and operational programs.
• Reach out to customers for missing Customer Master data to process sales orders.
• Seek customer feedback to track satisfaction level and identify solutions to improve customer experience.
• Resolve any immediately addressable customer requests.
• Address any immediately resolvable requests (e.g., in order management – order entry, status check, order adjustment; in order fulfillment – scheduling, etc.; ad‑hoc – product retu...