Customer Insights Analyst at RCL

Transform data into powerful insights as a Customer Insights Analyst with RCL. Leverage your analytical skills to drive customer engagement and retention across multiple brands in a hybrid work environment.

In this role, you’ll analyze customer behavior, develop segmentations, and conduct deep-dive analyses into customer journeys. Collaborating with Marketing, Digital, and Customer Engagement teams, you will deliver valuable insights that shape strategies and drive growth. This position requires proficiency in SQL, with experience in BI tools and a strong understanding of customer analytics.

Key Responsibilities:
• Analyze customer behavior across various channels
• Develop and maintain customer segmentations
• Conduct detailed analyses of retention drivers
• Build reports and dashboards tracking customer KPIs
• Collaborate with teams to identify improvement opportunities

Requirements:
• Bachelor’s degree in ana...