Customer implementation specialist (valle de chalco solidaridad)

Overview

As our Customer Implementation/Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone.

You'll use an engaging and informative style to ensure our customers learn how to use the products and benefit from all its features. We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before you have you training our customers. All we ask of you is an amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can’t train).

What You’ll Do Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation Deliver a high standard of customer training on the chosen Site Minder product via a digital communication platform Clearly communicate Site Minder’s procedures to the customer to ensure their ongoing satisfaction wit...