Customer Happiness Associate - CO / Talent Pool

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

We are looking for a Customer Happiness Associate who will:

• Have experience in Fintech companies.
• Help solve escalated issues through different channels.
• Troubleshoot-investigate-and-create detailed notes in the admin system.
• Provide follow-up calls to customers to troubleshoot issues as necessary.
• Create opportunities and options for customers interested in canceling/returning orders.
• 2+...