Customer Focused Guest Services Manager

Drive exceptional guest experiences as a Guest Services Manager at Microtel Inn & Suites in Summerside, PEI. Lead customer service efforts while managing costs and property revenue strategies.
As a crucial leader in hotel operations, you'll oversee guest relations, perform key management duties, and support revenue management activities. This role requires proactive leadership, ensuring your team delivers the highest service standards and maintains operational efficiency. Your experience and commitment to staff training will foster a motivated work environment.
Key Responsibilities:
• Act as the property manager on duty as assigned
• Monitor guest satisfaction and coach staff in customer service
• Participate in revenue management and strategic sales initiatives
• Conduct staff training and orientation programs
• Assist in budget management for operational resources
Requirements:
• Minimum 3 years in hospitality with progression
• 1-2 years in a leadership...