Customer-Facing First-Line IT Support Specialist

Empresa líder in Bogotá seeks a Senior Service Desk Analyst (L1) to provide top-notch customer service and manage IT inquiries. The ideal candidate will handle incoming calls, chats, and tasks, ensuring issues are resolved efficiently.

Responsibilities include managing the Incident and Request Queue, providing first-level technical support, and collaborating with higher support tiers when necessary. Strong communication and customer service skills are essential for ensuring client satisfaction.