Customer Experience Specialist – Right-Hand Side

About the Role

We are looking for a Customer Experience Specialist (CES) to join our team to support the implementation and management of national standards, store programmes and processes on the Right-Hand Side of the store. The CES works closely with all stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience and financial results. The CES supports training and development of store colleagues on standards, programs, and systems, fostering a community of learners, coaches and leaders in their stores. The Right-Hand Side Specialist supports PCX, Front-End, Cosmetics, Health & Beauty, and General Merchandise for their district.

Key Responsibilities

• Ensure department adherence to company policies/procedures through store visits for consistent execution of processes and strategy.
• Collaborate with Operations to create and participate in focused action plans usin...