Customer Experience Specialist

Responsibilities

• Act as a strategic link between internal teams, ensuring the best experience for internal customers and contributing to the continuous evolution of the Domínio product.
• Connect teams such as Product, Support, Marketing, and Finance, operating at the center of the customer journey and influencing decisions that directly impact business, retention, and revenue generation.
• Mediate requests related to the Domínio accounting software, translating business needs into actions for technical teams.
• Analyze the impact of improvements, product evolutions, and regulatory adjustments, supporting strategic decisions.
• Lead interactions with internal stakeholders and, occasionally, with external clients.
• Support roadmap direction with the Product team, based on data and feedback.
• Contribute to revenue growth initiatives using insights from NPS, the customer complaints/ombudsman channel, and market feedba...