Customer Experience Specialist at Cargojet

Elevate your career as a Customer Experience Specialist with Cargojet, Canada’s leading air cargo airline. Provide vital support to customers while ensuring timely and accurate communication.
Reporting to the Director of Customer Experience, you will play a key role in delivering outstanding service to Cargojet’s diverse clientele. This position demands a strong background in customer service and proactive communication. You'll engage with customers through multiple channels, addressing concerns, arranging bookings, and ensuring satisfaction at each touchpoint.
Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Maintain strong relationships through regular communication
• Resolve customer issues in real-time with effective solutions
• Arrange bookings including special requirements
• Accurately input freight information into systems
Requirements:
• High School Graduate Diploma or equivalent
• Minimum 2 years in customer service, ...