Opportunity Description
Enhance customer interactions with Imperial Dade as a Customer Experience Professional in Joliette, Quebec. Your role will bridge communication and processes to ensure customer satisfaction across all channels.
In this position, you will possess a focus on customer care with over four years of service experience. As a key leader within the team, you'll streamline order processing, manage back orders, and collaborate with sales and operations to maintain prompt delivery. The goal is to foster customer loyalty through effective communication and problem-solving strategies.
Key Responsibilities:
• Communicate with customers across Canada via phone and email
• Process and follow up on manual and electronic orders
• Oversee maintenance and resolution on back orders
• Develop solutions in partnership with Management for customer issues
• Participate in scheduled training on system updates and new products
Requirements:
• 4+ years in customer service
• B2B indust...
In this position, you will possess a focus on customer care with over four years of service experience. As a key leader within the team, you'll streamline order processing, manage back orders, and collaborate with sales and operations to maintain prompt delivery. The goal is to foster customer loyalty through effective communication and problem-solving strategies.
Key Responsibilities:
• Communicate with customers across Canada via phone and email
• Process and follow up on manual and electronic orders
• Oversee maintenance and resolution on back orders
• Develop solutions in partnership with Management for customer issues
• Participate in scheduled training on system updates and new products
Requirements:
• 4+ years in customer service
• B2B indust...
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