Customer Experience Manager

Customer Experience Manager (Accounts Management & Customer Care)

Key Responsibilities

• Billing and Collection Management: Lead daily billing and collection operations, including Statement of Account (SOA) issuance, payment tracking, and official receipt generation. Drive collection efficiency, manage overdue accounts, negotiate payment arrangements, and monitor account aging while preparing analytical reports for Management.
• Documentation and Loan Take-Out: Ensure the completeness and accuracy of Contract to Sell (CTS), Deed of Absolute Sale (DOAS), loan take-outs, and titling requirements. Drive timely loan take-outs by coordinating with banks, Sales, Treasury, and the Documentation Specialist to resolve SLA bottlenecks.
• Unit Turnover Coordination: Lead the accounts and documentation readiness for unit turnovers, ensuring buyer documents, b...