Customer Experience Manager, Cloud Delivery

Cloud Experience Manager

Full Time / Permanent

Required Location: St. John’s, NL (Hybrid: Office and Work-from-Home)

Make our cloud delivery feel seamless, confident, and controlled.

As Customer Experience Manager, you will own the end-to-end client experience for cloud service delivery — from quoting and implementation through go‑live and support transition. This role is equal parts coordination, leadership, and customer advocacy – including both delivery leadership and operational ownership.

Headquartered in St. John’s, NL, you’ll lead a delivery team and collaborate across sales, engineering, delivery, and operations to support clients across North America, the United Kingdom, and global locations.

The Role

You’ll sit at the center of cloud delivery execution, service operations, and customer experience — driving alignment across teams and acting as the primary owner of the delivery experienc...