Customer Experience Manager at Nutrien

Transform customer interactions with Nutrien as the Manager of Customer Experience. Oversee a dedicated team in Saskatoon to enhance order-to-cash operations across North America.
In this vital role reporting to the Director of Customer Experience, you will lead a small team entrusted with managing high-volume NPK transactions. With responsibility for over $7 billion in revenue, your expertise will ensure the accuracy and timeliness of order-related activities, from invoicing to contract management. Collaborate with cross-functional teams to streamline processes and elevate the customer portal experience.
Key Responsibilities:
• Lead the Saskatoon-based Order-to-Cash team of four
• Supervise sales-related transactions and ensure accuracy
• Maintain precise customer master data across systems
• Resolve urgent issues outside regular business hours
• Collaborate with Wholesale Sales, Distribution, and Finance teams
Requirements:
• Post-secondary degree in Busine...