Opportunity Description
Lead the Customer Experience for Personal Insurance with New World Insurance. This managerial role emphasizes team leadership, Mandarin or Cantonese fluency, and effective operations management.
As a Customer Experience Leader, you’ll oversee day-to-day team operations and drive profitable growth in Personal Insurance. This position requires a minimum of 5 years in the insurance sector, along with at least 3 years in management. Your role encompasses objectives related to commission revenue and policy management, ensuring high-quality service delivery by collaborating with other managers.
Key Responsibilities:
• Manage day-to-day team operations and enhance performance
• Monitor commission revenue, policy count, and book quality
• Communicate and implement strategies to meet objectives
• Analyze and resolve customer service and sales issues
• Develop succession plans for key team positions
Requirements:
• 5-8+ years insurance industry experience
• Minimum ...
As a Customer Experience Leader, you’ll oversee day-to-day team operations and drive profitable growth in Personal Insurance. This position requires a minimum of 5 years in the insurance sector, along with at least 3 years in management. Your role encompasses objectives related to commission revenue and policy management, ensuring high-quality service delivery by collaborating with other managers.
Key Responsibilities:
• Manage day-to-day team operations and enhance performance
• Monitor commission revenue, policy count, and book quality
• Communicate and implement strategies to meet objectives
• Analyze and resolve customer service and sales issues
• Develop succession plans for key team positions
Requirements:
• 5-8+ years insurance industry experience
• Minimum ...
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