Customer Experience Lead at Scotiabank

Elevate customer services as the Customer Experience Lead at Scotiabank in Kemptville, Ontario. Oversee Retail Service teams and drive financial goal achievements for customers.

In this senior role, you'll lead a team of Customer Experience Associates, fostering strong relationships and excellent service. Given Scotiabank’s focus on customer-first solutions, your leadership will impact branch success while enhancing customer satisfaction through effective change management.

Key Responsibilities:
• Manage Customer Experience Associates and Senior Associates
• Build and maintain strong customer relationships
• Act as Officer in Charge for emergencies
• Identify and implement customer experience enhancements
• Assist in implementing new policies and changes

Requirements:
• Proven leadership experience in team management
• Background in banking is an asset
• Availability for a flexible schedule
• S...