Customer Experience Director

Customer Experience Director (Open)

Location: Denver, CO - Vasquez - Retail shop

Responsibilities

• Implement best practices and procedures impacting the customer experience in an innovative, customer centric and commercially oriented environment; optimizing each step of the customer journey. Strive towards the goal of creating and maintaining an effortless customer experience resulting in increased customer loyalty, advocacy and increased purchases.
• Drive Customer Experience initiatives within the region.
• Work directly with region Area Branch Operations Coordinators (ABOCs) and branch personnel to improve customer experience, customer stick and ease of the order to cash process, and reduce churn.
• Identify customer life cycle issues and lead change management projects both at branch and region levels.
• Lead the region’s efforts to minimize/eliminate dispute creation in the field and work collaboratively wi...