Customer Experience Associate

Job Description

Customer Experience Associate at TD Canada Trust.

We are looking for an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions a...