Customer Experience Associate - Bradford (30 Hours/Week)

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Responsibilities

• Act as a lobby leader; ensuring customers are appropriately triaged and/or assisted.
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day‑to‑day accounts, fulfilling pre‑approved credit opportunities, and processing GICs.
• Nurture rich, long‑standing relationships.
• Act as a technology expert and share knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‑...