Customer Engineer

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Customer Engineer Location: Rosslyn, Pretoria Position Summary & Key Areas of Responsibility • Installs, repairs and maintains hardware of ATM’s and related devices. • Produces and maintains equipment performance/activity reports and installs modifications. • Provides multi-vendor maintenance. • Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues. • Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site. • Responsible for ownership of customer issues until resolution according to SLA agreements. • Daily process the movement of stock and nature of the callout ...