Customer Engagement Manager - Senior Consultant

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Customer Engagement Manager operates as the lead point of contact for the implementation of government-wide travel system implementation. This role involves guiding customer agency transition planning meetings, tracking issues and resolutions, and coordinating responses to agency issues with the solution management team. Operates as the lead point of contact for respective customer agencies.

The Customer Engagement Manager will be responsible for the following:

• Coordinates responses to agency issues and obstacles to change and customer agency adoption

• Advocates for the timely and successful deliv...