Customer Engagement Manager

-Customer Engagement Manager (Omnichannel Lead – Non-Visited HCPs) São Paulo/SP, Brazil Imagine orchestrating digital experiences that connect life-changing treatments with thousands of healthcare professionals who need them. This isn't just campaign management – it's architecting intelligent customer journeys that translate data into meaningful engagement, driving measurable impact for patients while pushing the boundaries of omnichannel innovation in healthcare. Your new role As Customer Engagement Manager/Omnichannel Lead, you'll define and execute engagement strategies for non-visited healthcare professionals, translating brand strategy into impactful touchpoints across channels. You'll own activation execution quality, cross-functional orchestration, and performance optimization to drive measurable business results in a compliant way. Your responsibilities will include: Analyzing engagement and behavioral data to generate proper customer segmentation and develop automated customer...