Customer Engagement Lead in Toronto

Elevate customer relationships with Aggreko as a Customer Engagement Lead in Toronto, ON. Focus on enhancing customer experience through proactive engagement and operational excellence.

In this full-time role, you'll be responsible for fostering strong relationships with customers while acting as a trusted advisor. With over five years of experience in customer success or operations, you will identify business needs, measure satisfaction, and implement action plans to enhance customer retention. You'll work closely with operations to improve service consistency and drive valuable customer outcomes.

Key Responsibilities:
• Strengthen customer relationships by addressing their needs
• Engage customers for feedback and improvement opportunities
• Lead customer reviews and action planning sessions
• Identify and analyze trends in customer concerns
• Collaborate on solutions for better service delivery

Requirements:
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