Customer Contact Representative

Job Title: Analyst/Senior AnalystLocation: Noida (Sector 63)Reports to: Team Leader / Process ManagerProcess Type : 100% Inbound – VoiceJob SummaryWe are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.Key Responsibilities:Handle 70–100 inbound customer calls per day related to banking products and servicesResolve Level 1 customer queries accurately within defined turnaround timesProvide clear information, service support, and ensure first-call resolution wherever possibleFollow all process guidelines, quality standards, and compliance requirementsMaintain high standards of attendance, productivity, and schedule adherenceEligibility CriteriaStrong verbal communication skills with clear articulationHands-on experience managing high-volu...