Customer Care Supervisor (Santiago)

Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second‑largest general money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.

Responsibilities

• Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information, and diffuse angry customers as needed.
• Build lasting relationships with customers and other team members based o...