Customer Care Specialist — Mastering Service & Solutions

The HEINEKEN Company in Cape Town invites applications for a Customer Care Consultant within Supply Chain, Customer Services & Logistics, based at Tygervalley. The role reports to the Customer Care Team Leader and focuses on delivering outstanding service by resolving consumer inquiries and complaints with empathy and efficiency.

The successful candidate will document recurring issues, support continuous improvement, and strive to strengthen consumer relationships and brand trust through timely,