Customer Care Representative (Guadalajara)

Location

Mexico, Jalisco, Guadalajara

Overview

At BMC trust is not just a word - it's a way of life! We are an award‑winning, equal opportunity, culturally diverse workplace dedicated to innovation and customer success.

Responsibilities

• Build and maintain key relationships with BMC Software customers, partners, and resellers.
• Create and update customer accounts and profile information.
• Investigate and resolve customer care issues, providing translations and support in Spanish and Portuguese.
• Guide customers through BMC web and product information, ensuring a smooth experience.
• Escalate and expedite critical issues as needed.
• Maintain clear communication flows using appropriate language skills.
• Create, update, and route support cases to the proper product support groups.
• Assign severity levels to customer queries and problems.
• Document and review feedback from supp...