Opportunity Description
Lead customer care excellence at Grand & Toy in Canada. This managerial role focuses on driving high-quality service through a hybrid team, improving overall customer satisfaction and operational efficiency.
As the Customer Care Manager, you will oversee the operations for our Canada-based agents and offshore partners. You will play a key role in developing high-performing teams, managing escalations, and ensuring that service levels are consistently maintained. Collaborate with various departments like Sales, Operations, and IT to enhance service delivery.
Key Responsibilities:
• Inspire and coach a high-performing customer care team
• Manage complex customer escalations and feedback analysis
• Optimize workflows and processes for operational excellence
• Monitor metrics to drive performance accountability
• Collaborate with teams to improve systems and tools
Requirements:
• 5+ years in customer care or operati...
As the Customer Care Manager, you will oversee the operations for our Canada-based agents and offshore partners. You will play a key role in developing high-performing teams, managing escalations, and ensuring that service levels are consistently maintained. Collaborate with various departments like Sales, Operations, and IT to enhance service delivery.
Key Responsibilities:
• Inspire and coach a high-performing customer care team
• Manage complex customer escalations and feedback analysis
• Optimize workflows and processes for operational excellence
• Monitor metrics to drive performance accountability
• Collaborate with teams to improve systems and tools
Requirements:
• 5+ years in customer care or operati...
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