Customer Care Coordinator

Customer Care Coordinator

Company: Rieke do Brasil Embalagens Ltda.

Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo BRA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Position Summary

Responsible for coordinating customer service activities, ensuring operational excellence and strategic support to commercial and logistics areas. Acts as a link between clients, internal team and partners, ensuring compliance with deadlines, exception management and alignment with the company's long-term objectives.

Primary Duties and Responsibilities

• Customer Relationship Management: Conduct client visits, follow up on project orders and ensure service according to SOP. Support the sales representative, maintaining clear and professional communication.
• Operational Management and Proce...