Opportunity Description
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.
**Major Tasks, Responsibilities and Key Accountabilities**
+ Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
+ Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
+ Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
+ Uses computerized system for tracking, information gathering, and/or troubleshooting.
+ Resolves customer issues including issuance of credit concessions.
+ Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound call...
**Major Tasks, Responsibilities and Key Accountabilities**
+ Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
+ Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
+ Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
+ Uses computerized system for tracking, information gathering, and/or troubleshooting.
+ Resolves customer issues including issuance of credit concessions.
+ Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound call...
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